Frequently asked questions
Can I buy this for children?
skinIcare is for everyone that loves making skincare. From young teens to women of all ages!
Young children can enjoy working alongside an adult, as some recipes involve using heat. Late teens can work more independently depending on their level of skill and ambition.However, we recommend adult supervision for all under the age of 18.
What do I get each month?
Each month you will get the 3 Projects together with Recipes and Ingredients to make them. If there is any special equipment needed, we will will include those too.
When do you ship? Do you ship internationally?
When you sign up for a skinIcare subscription plan, your first box will be posed out end of the first week of the following month. For example,
- Orders placed on 15th January, the first box will be posted out by the 7th Jan and the next box/es will be sent out by 7th February and by every 7th of following month.
Please note we only post to addresses with the UK. Allow 3 to 5 working days for your order to arrive.Read our policies in the Footer for more details.
Can I give skinIcare Box as a gift?
Yes! Simply buy the box, enter the delivery address of the giftee and your personal note when checking out. We will hand write the message, and also send it in a gift box (if thats the option you have selected).
Please note, when you gift a subscription as a gift, we will include the gift note in the first box together with the details about the length of the plan. If you have chosen it to be gift wrapped, only the first box will be sent in the gift box and the rest of the months it will be sent in regular box (which if I can admit are pretty too)
Thanks for gifting skinIcare! They are going to love it.
Do you accommodate for allergic/ dietary restrictions (eczema, vegetarian, vegan, dairy-free, gluten-free, etc.)?
All our ingredients are Vegan friendly. If you do have any conditions, then do let us know when you are checking out and we will adjust the recipe for you if possible. We will get in touch with you via email to get further information if needed.
What is your cancellation policy? How do I cancel my order?
If you have placed your order in error and want to cancel it, then do let us know ASAP. We start packing your order once the payment has cleared. But once it has been sent out, we can no longer cancel or refund your order. You can email us at email@example.com for any queries.
I have additional questions. Where can I learn more?
You can contact us via email at firstname.lastname@example.org or through out Contact page.
If you would like to speak to us over the phone, drop us an email and phone number and we will get in touch. Thank you
What is the difference between the Past boxes and subscription boxes?
Past boxes are a great way to try out a new hobby, give as a gift and get a general introduction and experience to making your own skincare.
Why does it take 2/3 days to send out the box?
It's because we pack a box once we receive the order. We want the ingredients to be as fresh as possible. Each one of our boxes are hand packed and even our gift notes are hand written with your message. So keeping all this in mind, I hope you understand the time it takes to get the box out. This is only for orders made through the SHOP.
Who is this box suitable for?
Teenagers who are starting their journey with beauty and skincare.
Women who are conscious of what they use on their skin.
Our planet and animal lovers, who are learning to reduce waste and keeping it cruelty-free.
Families, who enjoy bonding away from screen time, creating those instagramable moments!
Current DIYers who want to take it the Next Level.
The ones who in their "me" time want to cherish the benefits of the ingredients in it’s the pure and natural form.
What is in the Box?
Easy to follow step by step recipes for all 3 skincare products.
All the Ingredients, that are perfectly proportioned to reduce waste.
Information about each and every ingredient you will use.
Fragrance oils which are made using coconut oil and essential oils ( A blend that is suitable for even for babies skin)
An Ebook when you sign up, which explains to you your skin type, how to formulate recipes, what percentages of kinds of butter, oils, emulsifiers, surfactants, preservatives, water, essential oil, etc to use and much more.
If you have asked for a personalised message we will handwrite this for you, and include it in the first box.
We only include naturally derived and Vegan Ingredients.